Poltherm AI Chatbot
Two custom AI chatbots for Poltherm's Romanian heating-equipment stores. Each assistant answers product questions, recommends items by specs and compatibility, handles pre-sale support, and checks order status — powered by catalog data synced from MerchantPro.
AI chatbot design, knowledge-base build & deployment — DashRocks
Poltherm System SRL operates two e-commerce stores: Cazandepo.ro (pellet and wood boilers, heating accessories, spare parts — brands like TEKLA, Ferroli, Fornello, Viadrus, BURNIT) and Controlere.ro (heating controllers, automation kits, fans, thermostats — brands like REGLER, ENGO, TMK, ESTYMA, KEY). Customers on both sites need technical guidance before purchasing.
We built two AI-powered sales assistants — one per store — each trained on its own product catalog synced from MerchantPro. They live on the sites 24/7, guide visitors from question to purchase, check order status, and escalate to human support when needed.
AI assistants that know every product in the catalog
From boiler specs to controller compatibility, the chatbots turn technical product questions into guided buying decisions — around the clock, on both stores.
Response time
AI-generated answers delivered in under 3 seconds, 24/7.
AI stack
7 technologies
Hours saved per week on manual support
Support coverage
Two conversational AI agents
Built chatbots that understand natural-language questions in Romanian, recommend products by power/fuel/brand, check part compatibility, and look up order status by order number + email.
New contact submission
Consent verified before tags fire
Send lead email via OpenAI GPT
Escalation & handoff
Validated contact form with consent-gated email delivery.
How we built chatbots that sell heating equipment
We synced both product catalogs from MerchantPro into vector databases, trained each agent on store-specific specs and policies, built the chat widgets, and deployed them live — with phone/WhatsApp escalation for edge cases.
MerchantPro sync
Catalogs from both stores
Agent training
Specs, compatibility & policies
Generating responses
Live on both stores
24/7 with escalation
The numbers behind the chatbots:
Stores with AI assistants
Always-on support
Brands covered
Average response time